Management and Operations

Harvard, 2500 Words

Table of Contents


1       Define and compare the different roles and characteristics of a leader and a manager

2       Examine examples of how the role of a leader and the function of a manager apply in different situational contexts

3       Apply different theories and models of approach

4       Explain the key approaches to operations management

5       Explain the importance and value of operations management in achieving business objectives

6       Factors within the business environment that impact upon operational management

7       Conclusion

8       References



Both leaders and managers are two most important components of a business. One establishes the organization, sets vision and leads the subordinates. The other stakeholder, namely managers carry out the daily operational activities and mainly work at the execution level. This report will discuss about different aspects of leadership and management in the context of Rainbow Trust Children’s Charity which is a leading charity rendering emotional and practical support to the children aged between 0 and 18 (rainbowtrust, 2017). As a nation-wide organization, it experiences different issues of leadership and management and hence the contents of this report are aimed at facilitating management and leadership within different branches of the organization.

1        Define and compare the different roles and characteristics of a leader and a manager

A leader is simply a person who leads an organization. A leader is visionary and establishes a venture by gathering al resources, sets vision and defines strategy, sets goals and leads the organization towards the fulfilment of the goals (Ford, 2010). A manager, on the other hand is a person who executes the visions and strategies of a leader. They administer the day-to-day operations of an organization and report achievements to the leaders. They oversee the business dealings, assign responsibilities to the subordinates and thus facilitate the implementation of the goals and visions set by the leader.

Theories of management: One of the most important approaches to management was devised by Frederick Taylor in which he divided the total work in different sub-tasks to enhance efficiency and effectiveness of the work. Some of the principles of the method were to using scientific method instead of thumb rules, match job to workers based on skills and monitoring of the employee performance (Giuliani and Kurson, 2002). Some of the qualities of a manager as identified by Taylor under this approach are ability to coordinate with the subordinates, ability to motivate the employees etc.

The Administrative theory of management calls for a clear organizational structure as a whole, division between the departments and clear delegation of the power and authority (Kelly, 2006). The qualities that a manager should possesses under this approach are understanding of power, good communication ability, delegation of tasks down the organization etc.

Behavioural theories: These theories are of the view that leaders are made rather than born and leadership qualities are learnt over a period of time from various experiences and occurrences.

Human Relations theory was proposed in the 1920s and is of the view that people wish to work in a supportive team that not only facilitates their professional growth but also their personal development and growth (Osborne, 2008). This attitude results in higher motivation and productivity of the employees. The managers’ qualities that are needed to implement this approach are ability to build and sustain relationship and ensuring two-way communication within the organization.

Leadership theories: Leadership theories shed lights on different aspects of leadership as well as the ways and methods to implement leadership.

Action-centred theory is of the view that tasks in an organization can be accomplished with the combination of three activities which are:

  • Achieving the task
  • Managing the team
  • Managing the individuals